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To set up a Call line, in the Groups admin center, expand, choose, and then choose. Type a name for the Call line in the box at the top. overflow virtual receptionist. To include an existing resource account: Under, pick the button to add a resource represent this Call line.

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Select the button next to the resource account you wish to designate to this Call queue. At the bottom of the pane, select the button. If you require to develop a resource account: Under, pick the button to add a resource represent this Call line. On the pane, search for any set of letters to bring up the results dropdown.

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On the pane: Key in a detailed. Agents see this name when a call is presented to them. Key in a descriptive for the resource account. Select the dropdown and choose. At the bottom of the pane, pick the button. On the pane, choose the button. Agents see the resource account name when they receive an incoming call.

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Designate outgoing caller ID numbers for the representatives by defining one or more resource accounts with a contact number. Representatives can choose which outbound caller ID number to utilize with each outgoing call they make. Within the Calls App, agents can use their Call Queue (CQ)/ Car Attendant (AA) number or their own individual Direct In, Ward Dial (DID).

On the pane, look for the resource account(s) you wish to allow agents to utilize for outbound caller ID functions. Select the button next to the resource account with an assigned phone number. Select the button at the bottom of the pane. If you don't have a resource account with a designated phone number: Under, choose the button to add a resource account.

Select the button at the bottom of the outcomes. On the pane: Key in a descriptive. Representatives see this name when a call exists to them. Type in a detailed for the resource account. Select the dropdown and select. At the bottom of the pane, choose the button.

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After you have actually developed this brand-new resource represent calling ID, you'll still require to: Pick a supported language. This language is utilized for system-generated voice triggers and voicemail transcription, if you enable them. As soon as you have actually picked a language, choose the button at the bottom of the page. Define if you wish to play a welcoming to callers when they arrive in the queue.

The uploaded recording can be no bigger than 5 MB. If you choose, the system checks out the text that you type (up to 1000 characters) when the Call queue responds to a call. Keep in mind When using Text to Speech, the text needs to be entered in the language picked for the Call line.

Groups supplies default music to callers while they are on hold in a line. The default music provided in Teams Call queues is free of any royalties payable by your company. If you desire to play a particular audio file, pick and submit an MP3, WAV, or WMA file. Note You are accountable for independently clearing and protecting all essential rights and authorizations to use any music or audio file with your Microsoft Teams service, which may include copyright and other rights in any music, sound impacts, audio, brand names, names, and other material in the audio file from all pertinent rights holders, which might include artists, actors, entertainers, artists, songwriters, composers, record labels, music publishers, unions, guilds, rights societies, collective management companies and any other parties who own, manage or license the music copyrights, sound effects, audio and other copyright rights.

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Review the prerequisites for adding representatives to a Call line. You can add up to 200 agents via a Teams channel. You need to belong to the group or the developer or owner of the channel to add a channel to the line. To use a Teams channel to handle the line: Select the radio button and select (overflow call handling).

Select the channel that you wish to utilize (only basic channels are fully supported) and select. The following clients are supported when utilizing a Groups channel for Call lines: Microsoft Teams Windows customer Microsoft Teams Mac client Note If you use this alternative, it can take up to 24 hours for the Call queue to be fully functional.

You can amount to 20 representatives individually and up to 200 representatives by means of groups. If you want to add specific users or groups to the queue: Select the radio button. To to the line: Select, search for the user, select, and then choose. To to the line: Select, look for the group, select, and then choose.

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Note New users included to a group can use up to 8 hours for their first call to arrive. If there are more than 200 members in the group, just the very first 200 members, in alphabetical order, will be included as representatives to the Call line. Important Known problem: Designating private channels to Call lines When utilizing a personal channel calls will be distributed to all members of the team even if the private channel only has a subset of staff member.

lowers the quantity of time it considers a caller to be connected to a representative after the agent accepts the call. For conference mode to work, agents in the Call line must use one of the following clients: The most recent version of the Microsoft Teams desktop client, Android app, or i, OS app Microsoft Teams Phone System version 1449/1.

2020051601 or later Agents' Teams accounts must be set to Groups, Only mode. Representatives who don't meet the requirements aren't included in the call routing list. We recommend allowing conference mode for your Call lines if your agents are utilizing compatible customers (overflow virtual receptionist). Idea Setting to is the suggested setting. overflow answering service. Once you have actually selected your call answering choices, pick the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the queue from Skype for Business Server. Conference mode is needed if Teams users need to consult/transfer calls with Call lines. Representatives may hear the configured music on hold in line for up to 2 seconds when very first joining the call.

If you require to use Conference mode, select,, or as the. If you need to utilize Attendant routing, set Conference mode to. Note If Compliance recording is made it possible for on the agents, the combination of and isn't supported. If you require to use, select,, or as the.

When utilizing and when there are less calls in line than offered representatives, only the very first two longest idle agents will exist with calls from the queue. When utilizing, there may be times when an agent receives a call from the queue quickly after ending up being unavailable, or a short delay in receiving a call from the queue after appearing.